You’ll need to log in to your online Square Dashboard. You can help us avoid the need to ask you for more information by learning more about potential sources of fraud and following a few best practices around accepting payment cards. We are committed, however, to helping you process transactions in a way that keeps your business safe. We don’t request information from you after each payment.
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Will I have to submit more information each time I accept a payment? If you’d prefer not to provide this information, you can attempt to process a refund for the transaction(s) and the associated fees. Until we can confirm your account and transaction details, we won’t be able to lift the suspension on your transfers. What will happen to my account if I don’t complete this form? For more information, read our Security Policy and Privacy Policy. All of our web pages are secure, served via SSL/TLS. Square is committed to keeping all of your information safe, secure and private. We’ll get back to you within 2 business days. Once you’ve fully completed the form, our team will start a review of the details you’ve sent us. How long does the confirmation process take? What are some examples of transaction documentation? If you don’t have a registered business, you can send us a copy of your government-issued identification. If I don’t have a registered business, what can I send you?
![team os your account is currently awaiting confirmation team os your account is currently awaiting confirmation](https://developers.line.biz/assets/img/operator_object_for_reference_not_en.abd157db.png)
What are some examples of government-issued documents? Do your best to fill out the Account Confirmation form with as much detail as you can provide and we’ll work toward resolving your transfer suspension. These include details about the goods or services you provide through Square and transaction documentation, like receipts or invoices. We need documentation to confirm some details about your account. The documentation and information you send us gives us a sense of how we can be helpful. We also want to empower you to follow transaction best practices that keep your account safe and your business running smoothly. One of our best tools in keeping Square secure is making sure that everyone is who they say they are, so we may reach out to collect information from you. It’s important to our buyers and our sellers alike that Square is a safe platform for processing payments. Why am I being asked to complete the Account Confirmation form? This may not necessarily be the reason your transfers in particular are suspended, but our policy is to make sure your business is protected when our system notices something out of the ordinary. Our system periodically reviews your transactions to keep your account safe from scams and fraud.
![team os your account is currently awaiting confirmation team os your account is currently awaiting confirmation](https://www.beyondtrust.com/docs/remote-support/resources/images/rep/ent/jump-client-properties-21-3.png)
Your transfers are likely suspended because we noticed some unusual activity on your Square account. How can I send them to you? Why are my transfers suspended? What should I do? I can’t scan or take a photo of my documents. Why are my transfers suspended? Why am I being asked to complete the Account Confirmation form? What are some examples of government-issued documents? If I don’t have a registered business, what can I send you? What are some examples of transaction documentation? How long does the confirmation process take? Is my information secure? What will happen to my account if I don’t complete this form? Will I have to submit more information each time I accept a payment? How can I upload my files? How can I access the form from my phone? I can’t scan these documents.